Due to the Renfe strike we were affected and from the first minute they attended us and gave us facilities to change and return. A very serious company and unbeatable treatment. A 10!

Raúl, the most effective, insistent and friendly person who has not stopped insisting on getting my train tickets. Many thanks to him who makes something complicated easy

I am very happy with Trenes.com. I have recommended it to several friends. I have been with them for 3 years and they have always solved all my problems. They are very attentive. And you only have to request that they call you and in a few minutes they are in contact with you. During the pandemic they returned all the tickets I had requested. And I had a few bills. Thanks guys. you are fabulous

They are very decisive and efficient. I wrote them an email to change a date ticket, since I couldn't from the web, and Sandra S. called me the same day to change it, very professional. I would definitely buy again on trenes.com

Good virtual agency. I will get tickets again soon.

They solved my problem in ten minutes. Change of tickets. The operator who called me Sandra Mateo, excellent, decisive and explaining all the possibilities with great patience. It's been a long time since I met people like that. Thank you very much, Trains. com and especially a 10 to Sandra Mateo.

I mistakenly deleted the email where they had sent me the train ticket and when I reported the incident, they sent it to me immediately

I needed to change a ticket and they resolved it very quickly, great treatment, very happy with the customer service.

Many thanks to Sandra for her excellent and punctual communication and resolution of a ticket change, which she saw as impossible over the phone and even through the website. It is always preferable to give voice to attention. All the best.